Fish spa’s clients still
awaiting compensation

TWO months after a celebrity-
owned fish spa’s abrupt closure,
customers have yet to get
a refund.
And for at least one of them,
time is running out.
Kampong Fish Therapy,
co-owned by actress Yeo Yann
Yann, closed in April due to the
economic crisis, my paper reported
last month.
When contacted, the company
promised refunds to customers
with unused sessions, but
did not answer questions on
how many customers were affected,
how much it would compensate
them or even when it
would do so.
In an e-mail message yesterday,
all spa co-owner Dollei
Seah would say is that “shareholders
had re-invested to repay
suppliers, business partners
and customers”.
“On behalf of all the shareholders,
I sincerely apologise
for the current circumstances,”
she said.
Ms Seah added: “The company
has tried its best to refund
customers with remaining
packages, though themajority
of our customers have either
completed their packages or
their packages have expired.”
Shareholders have no additional
funds at this point to further
invest in the business, she
said.
Frustrated customers who
have yet to hear from the company
are losing patience.
One of them, Mrs Joanne
Kan, a 30-year-old administrative
assistant, is desperate to
get her money back before she
leaves Singapore next month
for two years.
She and her husband have
used only three out of the 50
spa sessions they paid $500 for
in September last year.
Mrs Kan said: “When will
they be refunding us? I hope
for a satisfactory answer or I’ll
go to the Small Claims Tribunal.”
Executive officer Lynn Ng,
29, who paid $1,000 for 50 sessions
in January, said: “Until I
get the money, it’s just empty
talk. I don’t know how long
this will drag on as we have nobody
to contact.”
Ms Ng filed a claim with the
Small Claims Tribunal last
month.
Notable names in Singapore
listed among the company’s
shareholders are actress Irene
Ang, Ms Andrea Teo, vice-president
of entertainment at
Resorts World Sentosa, and
French fashion photographer
Olivier Henry.
dawnt@sph.com.sg